🔐 Privacy Policy
Last Updated: June 2025
1. Who We Are
This website is owned and operated by Anderson & Viwe Properties, trading as A&V Properties, located in South Africa.
Our website address is: https://avproperties.co.za
We are registered with:
- PPRA (Property Practitioners Regulatory Authority)
- NHBRC (National Home Builders Registration Council)
2. What Personal Data We Collect and Why
We may collect personal data in the following ways:
Contact Forms & Service Sign-Up
When you fill in a contact form or subscribe to our AV Plumbing & HomeFix Plan, we collect:
- Full Name
- Phone Number
- Email Address
- Property Address (if applicable)
We use this information strictly to:
- Respond to your enquiry
- Provide service quotes
- Enroll you in our monthly plan
- Maintain service records and communicate with you
We do not sell or share your personal data with third parties for marketing.
Comments
When visitors leave comments, we collect the data shown in the comments form, plus your IP address and browser user agent to help with spam detection.
If you’re using Gravatar, your profile picture may be displayed after comment approval.
Media
Avoid uploading images with embedded location (EXIF) data, as visitors can extract that data.
Cookies
If you comment, you may choose to save your name and email in cookies for convenience. These last for one year.
Login pages may also create temporary cookies to check browser compatibility.
3. Embedded Content
Articles may include content from other websites (e.g., YouTube videos or Google Maps). These websites may collect data about you and monitor your interaction with their content.
4. Google Forms & External Tools
For services like the Plumbing & HomeFix Plan, we use Google Forms to collect sign-up information. Google may process data in accordance with its own Privacy Policy: https://policies.google.com/privacy
5. How Long We Retain Your Data
- Contact form entries: up to 12 months
- Customer sign-up info: for as long as you’re subscribed
- Comments: indefinitely unless deleted by admin
- Account users (if any): can edit or delete their info anytime
6. Your Rights
You may request:
- A copy of the personal data we hold about you
- That we delete your personal information (unless required for legal reasons)
Email your request to: info@avproperties.co.za
7. Where Your Data Goes
Comment data may be processed through automated spam filters. Contact and sign-up form entries are securely stored via our site host and Google.
8. POPIA Compliance
As a South African company, we comply with the Protection of Personal Information Act (POPIA). Your personal information is processed lawfully, transparently, and with respect for your privacy.
9. Contact Us
For privacy-related questions, please contact:
Email: info@avproperties.co.za
Phone/WhatsApp: 068 662 6541
Alternate Contact: 078 176 2459